MV
Michelle V
1 reviews | Active since Dec 2015
20 Dec 2018, 06:40
Edgars Poor / No service
I was at Edgars Riverside Mall in Nelspruit to buy make up. There was no one to assist me even if I asked several times for assistance. After waiting a very long time, I asked again for assistance were I asked Shirley who works behind the counter to help me she then responded that 'she is coming' she never did. I left the store without any assistance. Not sure who is the 'she' that works at the makeup section but 'she' is as good as gone. Edgars your service is poor. Please just close your doors. Got my makeup somewhere else with MUCH BETTER SERVICE.
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Replies (2)
Edgars's replyOfficial
20 Dec 2018, 09:53Dear Michelle,
Thank you for notifying us of your shopping experience. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Please be advised your query is referred to the stores management team to address and resolve within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Thank you for notifying us of your shopping experience. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Please be advised your query is referred to the stores management team to address and resolve within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
Edgars's reply20 Dec 2018, 09:53
Official
Dear Michelle,
Thank you for notifying us of your shopping experience. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Please be advised your query is referred to the stores management team to address and resolve within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Thank you for notifying us of your shopping experience. We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know. We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you.
Please be advised your query is referred to the stores management team to address and resolve within the next 48 hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Team
***
Best regards,
MV
Michelle V's updateReviewer Update
20 Dec 2018, 11:18Who the **** is the person that called that can't even speak english properly. No ****ing wonder your service is so poor.
MV
Michelle V's update20 Dec 2018, 11:18
Reviewer Update
Who the **** is the person that called that can't even speak english properly. No ****ing wonder your service is so poor.