Edgars Poor Customer Service!!

Edgars RCS Retailability has had more than 2 weeks to close my account and to refund the credit on my account. I am fed-up with the lack of urgency. RCS requests a copy of my ID which the area manager already sent them more than 2 weeks ago. I tried send my ID to the email address supp**** by RCS, but it does not work. The Retailability telephone number is useless. You hold on forever even after they say that your call is next in line. Edgars, RCS and Retailability are pathetic! PAY BACK MY MONEY!!!