Edgars poor customer service

Due to the lockdown and the difficulties of account payments I was forced to make an online eft payment to pay my account the 16th April. Up until now my payment still hasn't been captured and it is still not reflecting on my account. I have spoken to numerous people at Edcon and Edgars stores including the customer care, but the problem is still not resolved and the people at Edgars accounts department still haven't contacted me regarding this matter. I am beyond frustrated and disgusted by the service.