TN
Tshepiso N
1 reviews | Active since Dec 2019
18 Dec 2019, 14:45
Edgars Poor Customer Service
Very Unhappy with service from Edgars and hurt. Placed online order on the 2nd of December to date i haven't received my order but i have received delivery confirmation. Edgars have no clue who received and signed for my delivery. I feel de*****ed. I have spoken with 4 consultants and they all transfer me to their line manager, Nehe Joba who is so terrible. Made 2 promises to call me back while she investigate but i have never received a call from her, when i call and ask to speak with her, she is currently busy is what i will get, she is asking to call you back,never dealt with such an unprofessional person in my life.
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Replies (2)TN
Tshepiso N's updateReviewer Update
19 Dec 2019, 14:32You started calling me after seeing my review on Hello Peter yet again, there is still no guarantee of when i will get the order because no knows where the package was delivered.( If it delivered at all).
TN
Tshepiso N's update19 Dec 2019, 14:32
Reviewer Update
You started calling me after seeing my review on Hello Peter yet again, there is still no guarantee of when i will get the order because no knows where the package was delivered.( If it delivered at all).
TN
Tshepiso N's updateReviewer Update
19 Dec 2019, 17:28So at 17:09, one of your consultant calls me to let me know that she is trying her level best to help me, she has escalated the matter within to the point where she doesn't know what to do and i am grateful because the likes of your managers, Nehe Joba failed in doing their duty but there hasn't been any feedback to her since yesterday and she has pushed the query now for futher assistance to her line manager( Nehe, dont expect any miracle from her) and she had just escalated the matter further now like 'ONLY NOW" before she calls me. so my question remains still, how are you really helping your customer Edgars, 3 days later, no one knows where my order have been delivered to and even worse, no one knows the driver from the courier who delivered the parcel. One can just wonder and ask that if your employee is struggling to get assistance/answers within, how close to possible do i think i will get help.What a shame!!!
TN
Tshepiso N's update19 Dec 2019, 17:28
Reviewer Update
So at 17:09, one of your consultant calls me to let me know that she is trying her level best to help me, she has escalated the matter within to the point where she doesn't know what to do and i am grateful because the likes of your managers, Nehe Joba failed in doing their duty but there hasn't been any feedback to her since yesterday and she has pushed the query now for futher assistance to her line manager( Nehe, dont expect any miracle from her) and she had just escalated the matter further now like 'ONLY NOW" before she calls me. so my question remains still, how are you really helping your customer Edgars, 3 days later, no one knows where my order have been delivered to and even worse, no one knows the driver from the courier who delivered the parcel. One can just wonder and ask that if your employee is struggling to get assistance/answers within, how close to possible do i think i will get help.What a shame!!!