Edgars - POOR CUSTOMER SERVICE

I am totally fed up with Edgars unwillingness to assist clients. I go through all the stress of trying to call there contact numbers but the numbers are either incorrect or they cannot assist you and give you another number and so they cycle begins.

I made an EFT into an old account number. The payment was accepted and i sent them the proof of the EFT and also have a six month statement proving the payment was not reversed. With the proof of payment, reference number, old and new account numbers at their disposal they are still unable to assist their me. I have been a client for years and have kept my account in good stead with them. The one time i expect good client service they show they do not care about clients. I have sent numerous emails and all they can say is "they cannot trace the payment" thats it, no explanation and no further assistance. I am still awaiting their response to me giving them all the possible information they could need to trace it. All i want is proof they refunded the money. If they cannot find the proof of refund then i would like the refund to be actioned.

I will be patiently waiting to see what the response will be... if i ever get one.