Edgars - poor customer service

I app**** for an Edgars account a few weeks ago at the Chatsworth branch. The gentleman who assisted with my application advised that I would receive an sms with the status of my application yet I haven't received feedback to date. I called in to the Edgars Customer Care only to be told I need to go in store to check the status of my application - so now customers need to chase to have an account with the store? Absolutely poor customer service - I have never experienced this with any other store before. Edgars - you really need to up your game!