Edgars POOR CUSTOMER SERVICE

To the CEO of Edgars,this is my second Hello Peter complaint lodged against Edgars regarding your customer service department, namely the manager Fathima Ebraim.She never takes or returns calls. She now has staff to impersonate her as well. I have not been receiving my statements/club magazines for a very long time. I've called your customers service department on countless occasions. Each time I call, they update the same details over and over. After my last Hello peter I requested to be compensated fairly for all the calls I have made as well as not receiving club magazines for a few years . Edgars offered me a R200 voucher and 4 movie tickets and all the outdated magazines. That's a slap in the face to a customer that is a so call VIP club member .I STILL HAVENT RECEIVED JUNE MAGAZENS AND STATEMENTS? I had to once again ask the teller at the till what is my instalment due. PLEASE BRING BACK CUSTMER SERVICE .