EDGARS POOR CUSTOMER SERVICE

Edgars refuses to close my account and still bills me charges monthly. How on earth is it possible that i pay off my account to a ZERO balance(2 months ago) and inform their call centre the very same day i would like to close the account, yet 2 months later i am still being billed? I went to the centurion branch a month after paying off the account to get further details regarding the closure and was told 'we will email you'...now its November and i am still sitting with an even bigger bill and no email response!!! What is wrong with this company? I was a loyal customer for a long time and this is the treatment i get!! This is blatant theft and unwarranted! ABSOLUTELY POOR CUSTOMER SERVICE FROM EDGARS!!