LM
Leeto M
1 reviews | Active since Oct 2012
13 Oct 2020, 19:26
Edgars please close my clothing account
Hellowpeter can please help me with Edgar's, they make it so difficult to close my account.
I settled my account on the 21st of September, and requested them to close the account.
I requested a reference which they said they couldn't provide.
I went to check again 4 days later, the account was still not closed.
Now I have received the following sms:
Dear valued customer, due to a technical error, your September interest on your Edgars Account did not reflect on your September statement. This has been rectified & will reflect as a double billing on your October statement. We apologize for any inconvenience caused.
Can someone please help me close my account with Edgars.
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Leeto M's updateReviewer Update
19 Oct 2020, 10:34 I have sent the following email to Edgars customer services ( edg******* ) on the 14th of Otcober, which I found on the statement they sent me. It has been 5 days still no response.
---------------------------------------------------------------------------------------------------------------------------------------I have sent a request to close my Edgars account from the Fourways Edgars store around the 21st of September. They called the head office to inform them about the request to close the account. I was then told that it will not be possible to get a reference number for my request. Your system won't be able to produce a reference number that I can later user to track my request. I was very supprised to learn that such a big institution won't be able to produce a reference number for my request. I was told I will get an SMS once the cancellation is done. I am still waiting, still no SMS, instead what I am getting is an SMS that tells me that you will be charging me double interest at the end of October while I entered into an interest free 6 month account. I have had an account with Edgars for over 10 years, it's still one of my favorite stores due to the variety of products you offer, I don't wish to part ways with my account in a bad manner and still want to support the store on cash basis. But due to the bad experience related to my request to close the account, I might decide to stop supporting the store in all possible ways.
---------------------------------------------------------------------------------------------------------------------------------------I have sent a request to close my Edgars account from the Fourways Edgars store around the 21st of September. They called the head office to inform them about the request to close the account. I was then told that it will not be possible to get a reference number for my request. Your system won't be able to produce a reference number that I can later user to track my request. I was very supprised to learn that such a big institution won't be able to produce a reference number for my request. I was told I will get an SMS once the cancellation is done. I am still waiting, still no SMS, instead what I am getting is an SMS that tells me that you will be charging me double interest at the end of October while I entered into an interest free 6 month account. I have had an account with Edgars for over 10 years, it's still one of my favorite stores due to the variety of products you offer, I don't wish to part ways with my account in a bad manner and still want to support the store on cash basis. But due to the bad experience related to my request to close the account, I might decide to stop supporting the store in all possible ways.
LM
Leeto M's update19 Oct 2020, 10:34
Reviewer Update
I have sent the following email to Edgars customer services ( edg******* ) on the 14th of Otcober, which I found on the statement they sent me. It has been 5 days still no response.
---------------------------------------------------------------------------------------------------------------------------------------I have sent a request to close my Edgars account from the Fourways Edgars store around the 21st of September. They called the head office to inform them about the request to close the account. I was then told that it will not be possible to get a reference number for my request. Your system won't be able to produce a reference number that I can later user to track my request. I was very supprised to learn that such a big institution won't be able to produce a reference number for my request. I was told I will get an SMS once the cancellation is done. I am still waiting, still no SMS, instead what I am getting is an SMS that tells me that you will be charging me double interest at the end of October while I entered into an interest free 6 month account. I have had an account with Edgars for over 10 years, it's still one of my favorite stores due to the variety of products you offer, I don't wish to part ways with my account in a bad manner and still want to support the store on cash basis. But due to the bad experience related to my request to close the account, I might decide to stop supporting the store in all possible ways.
---------------------------------------------------------------------------------------------------------------------------------------I have sent a request to close my Edgars account from the Fourways Edgars store around the 21st of September. They called the head office to inform them about the request to close the account. I was then told that it will not be possible to get a reference number for my request. Your system won't be able to produce a reference number that I can later user to track my request. I was very supprised to learn that such a big institution won't be able to produce a reference number for my request. I was told I will get an SMS once the cancellation is done. I am still waiting, still no SMS, instead what I am getting is an SMS that tells me that you will be charging me double interest at the end of October while I entered into an interest free 6 month account. I have had an account with Edgars for over 10 years, it's still one of my favorite stores due to the variety of products you offer, I don't wish to part ways with my account in a bad manner and still want to support the store on cash basis. But due to the bad experience related to my request to close the account, I might decide to stop supporting the store in all possible ways.