Edgars Phone Insurance Lost My Phone

Five weeks ago, I booked in my phone in for repairs using the insurance I got at Edgars for a phone I purchased from them and after 2 weeks with no feedback I went to the store to confirm the progress of my phone repairs and no one could confirm where the phone is. Then on the third week I got a phone call from Edgars in Clearview saying my phone has been delivered there and its ready for collection (Clearview is in Port Elizabeth and I had booked my phone in at Clearwater in Gauteng). I explained to them that I had not authorized my phone to be delivered there and it should be taken back to Clearwater Mall in Gauteng. Two weeks after this incident - which now makes it 5 weeks - I am still waiting for my phone!