Edgars Phone Insurance

<p>I bought a phone with Edgars in in January this year and I paid for insurance with my phone. My phone was ****** on the 19th July 2017, I followed all the instructions required for an insurance claim for a ****** phone with Edgars ( I blocked my sim card and got an ITC number from my network provider, I opened a case at my local police station and got a case number, I filled in all the required forms and gave them the police case number and ITC number for the claim on the 21st July 2017). </p> <p> </p> <p>I was told that I would be contacted in a week about the insurance, I waited two weeks and did not recieve a call so I went in store to enquire about the progress of the claim. The first two times that I went in store I was told that they were offline and then that I was late and had to return. </p> <p> </p> <p>I eventually got hold of someone at a store who could help me and they called the insurance line, the insurance then Told me that my payment for June did not go through and they cannot process my payment until I pay the June installment , I then offored to pay this installment right there but was told that I cant since they have already scheduled for a double debit for the end of this month. </p> <p> </p> <p>1. No one told me that the payment for June did not go through and when I checked my Bank statements the payment defintely went through. further more, they debited the money for July with no mention of June until I brought up the insurance claim. </p> <p>2. When I mentioined the above to them the consultant that I was speaking to told me that he would call me back but they never did. When I called back they told me that they were on strike (This was on Tuesday). </p> <p>3. Yesterday was a public holiday so I called again this morning only to be put on hold and then the call ended twice. on the third attempt I got through to a consulatant but apparently she could not hear what I was saying and the call went silent until I hung up. </p> <p>4. I cant afford to buy a new phone and that is why I pay for insurance, I have been waiting for 3 weeks now and it seems like they Just dont want to pay out my insurance even though I have follwed all the procedures and I dont know what to do anymore. </p>