Edgars payment during lockdown

Hellopeter

On April the 14th during level 5, l facilitated an online payment in order to settle Edgars account. I supp**** proof of payment to both edconjhb, edcondbn on May 5th. I also supp**** it to ***. The Johannesburg branch said they can't view jpeg and then l supp**** pdf as per request. l only received a response from Durban branch. The lady (Lungiswa Ngoyo) who responded was very helpful and acknowledged that they have received the proof of payment, forwarded it to the right department. She said it can take up to a 14 days. Today is 15th day after that conversation. I have been getting unlimited calls and sms reminders in regards to this matter but nothing has changed. I have been to the store 3 times and they seem unable to assist me because they make to talk to call center people. I am am tendering this request as I feel helpless.