Edgars Pavillion terrible service/theft!!!

My husband was given a gift card for his birthday in February. We did not use it straight away as he works out of SA. I was going to be admitted and went to Edgars Pavilion to look for some pjs/underwear. We didn't find anything as this was around end of May/June during lockdown.

My husband proceeded to the cashier to find out what the value was of the gift card. The teller printed a slip with the amount and we left.

A few weeks later we got a call from someone who said they from Edgars and they called the owner of the account who gave my husband the gift. The owner of the account then gave my husband's details and the lady called him to say "someone" is trying to buy online. My husband said it was not him as he was on his way home from purchasing car parts. So the lady said ok no problem she will decline it.

We then went to Edgars Pavillion again end of August early September and found a pair of Puma takkies for a 5 year old who we needed to get a gift for. So we took it and proceeded to make payment. Knowing how much was on he card, we would just need to add R80 and purchase the gift.

Well, we were told there is no money on the card and we have been up and down to Pavillion speaking to all different people who promise to call us and resolve this issue. Its been 3 months and today we still have not had this resolved.

We have spoken to Kevin, Thandeka and the other Indian lady manager with short hair who promised us this would sorted. We then told them since we have been there so many times our cost of fuel is worth more than the voucher now, so they agreed to have the pair of takkies delivered to us at home. By the way, the pair of takkies we asked to keep aside now has also dissapeared....

We feel like we have been part of a circus, no one knows their arm from their rear end in that store. And the next person cannot do their job without the other. No notes are taken or no other person is informed of any customer queries etc. We went there and Kevin was off but no one knew anything, he didn't tell anyone. He didn't answer his phone when they called....Is this customer service?????

We are appalled by this treatment of customers and the theft that is so blatantly done with no resolution to the customer wo as ****** of what was rightfully theirs....

Disgusted by this service is putting it mildly. Its not about the money but the principle behind it but we want what we were originally going to buy....end of story!!!!