Edgars Pavilion Staff don't know how to handle online orders

I placed on order with Edgars online on Monday 27 November 2017 for store delivery (Pavilion). I only received an SMS stating that my order was successfully placed. I phoned Edgars Pavilion on Thursday and asked if they had received the order but was told it would be there by Friday. I have not received any more communication so I decided to go to Pavilion on Saturday and check. When I got to reception, firstly I had to wait while the receptionist ignored me and chatted to other staff members. When she eventually got to me, I explained about the order and she said unless there was another sms sent its not there. So i told her I came all the way to the store, the least she can do is CHECK if it's there or not. She then mumbled and went to another staff member with my order number written on a little piece of paper. Came back and said sorry, there is no package for me. WELL...... I have now phoned the customer care line (***) and was told the package arrived on FRIDAY already. So please can you teach these *********** staff members how online orders work. I have to now go back to Pavilion but I want reassurance the package is there before I waste more of my time and petrol.