1 reviews | Active since Jul 2016
Edgars pavilion
<p>I went to Edgars pavilion this morning to change a dress I got as a gift only to get to the till and be told sorry we can't help you you don't have a slip. People wouldn't give u the gift with a slip would they??? How ridiculous is that the dress has never even been worn it just doesn't work well with me. I've never met people so unhelpful in my life?? I will never support Edgars again they are a bunch of retards. </p>
We must apologise for the unpleasant experience in store with regards to our refund and exchange policy. We have raised your concerns in this matter with our in store management team, you will be receiving direct feedback shortly.
Please note our terms and condition indicate we will only be able to refund or exchange an item –if there is a valid proof of purchase, (till slip or gift receipt), it is within 30 days of purchase, it is in its original packaging or condition (referring to a re-sellable condition).
When purchasing a gift you will need to inform the cashiers this item is a gift and you will received a gift receipt( no price included) to give to the person you have purchased a the gift for.
This is communicated to customer on the reverse side of all till slip.
Your reference number is ********** 361/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
We must apologise for the unpleasant experience in store with regards to our refund and exchange policy. We have raised your concerns in this matter with our in store management team, you will be receiving direct feedback shortly.
Please note our terms and condition indicate we will only be able to refund or exchange an item –if there is a valid proof of purchase, (till slip or gift receipt), it is within 30 days of purchase, it is in its original packaging or condition (referring to a re-sellable condition).
When purchasing a gift you will need to inform the cashiers this item is a gift and you will received a gift receipt( no price included) to give to the person you have purchased a the gift for.
This is communicated to customer on the reverse side of all till slip.
Your reference number is ********** 361/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
We must apologise for the unpleasant experience in store with regards to our refund and exchange policy. We have raised your concerns in this matter with our in store management team, you will be receiving direct feedback shortly.
Please note our terms and condition indicate we will only be able to refund or exchange an item –if there is a valid proof of purchase, (till slip or gift receipt), it is within 30 days of purchase, it is in its original packaging or condition (referring to a re-sellable condition).
When purchasing a gift you will need to inform the cashiers this item is a gift and you will received a gift receipt( no price included) to give to the person you have purchased a the gift for.
This is communicated to customer on the reverse side of all till slip.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
We must apologise for the unpleasant experience in store with regards to our refund and exchange policy. We have raised your concerns in this matter with our in store management team, you will be receiving direct feedback shortly.
Please note our terms and condition indicate we will only be able to refund or exchange an item –if there is a valid proof of purchase, (till slip or gift receipt), it is within 30 days of purchase, it is in its original packaging or condition (referring to a re-sellable condition).
When purchasing a gift you will need to inform the cashiers this item is a gift and you will received a gift receipt( no price included) to give to the person you have purchased a the gift for.
This is communicated to customer on the reverse side of all till slip.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Best regards,
Well you guys are just not helpful the dress is brand new with a tag and unfortunately my mother never kept the slip as she doesn't keep slips from everything she buys. I wanted to exchange it for something else in the shop so it's not like I wanted the money back but it's fine I will not set foot into another Edgars as it seems like you people just don't know how to help customers and customer satisfaction means nothing.
Well you guys are just not helpful the dress is brand new with a tag and unfortunately my mother never kept the slip as she doesn't keep slips from everything she buys. I wanted to exchange it for something else in the shop so it's not like I wanted the money back but it's fine I will not set foot into another Edgars as it seems like you people just don't know how to help customers and customer satisfaction means nothing.