Edgars pathetic service

On the 13th of feb I reported my phone missing and brought forward all the necessary documentation to claim for insurance. i was promised that it would be sorted between 4 to 7 working days buy thus far I haven't even received any feedback from edgars to update me on my claim. I called the store more then 20 times but no one helped me.im disappointed at the store an I don't plan on shopping at edgars again.