Edgar's pathetic service.

My mum went to the store on sunday 4/09/2022 to purchase on her account she is 82 years old and has this account for over 30 years. Installment due for the last few months has been R0 as she is always paying in advance. However Edgar's decided to block her account sat in the store for over an hour trying to verify that she is still alive to open the account although she is sitting in the store in front of the manager. They asking and 82 year old lady questions like what is her credit limit on her foschini account that was also opened over 30 years ago probably before the consultant was even born. She was told she does not have a cellphone number therefore her account was blocked, since when has it become mandatory to have a cellphone to be an account holder are they discriminating against older people or giving her a hard time to fraustrate her so she closes her account. After me making a noise in the store over an hour later the account was unblocked without any of their nonsense questions answered. The service at Edgar's is pathetic they can not even give you a balance at the till or installment when you want to pay your account they need to phone RCS. This is pathetic with all the technology available they operate like its 1922. My mum received her statement via email for August stating that she has a buying limit of R11000 Edgar's has added R82 charges on this account for August they accept payment on the account but when the account holder wants to use the account she must stand on a telephone in your store listening to all your ******* for over an hour because RCS does not believe their manager in the store that the person is standing in front on them. Absolute ******* and pathetic service. You guys should be grateful and honour such loyal customers.