Edgars' `paperwork' when buying a new phone is just another excuse of unprofessionalism

Phone booked in at Edgars Haven't been updated in 6 days as to the progress Haven't been issued a loan phone

Strange how you don't issue me a loan phone and that you can literally inconvenience a customer without even providing feedback but when you want money - you nag endlessly

I want my money back or a new phone at your expense - no expense to me

If you don't sort this out soon, I want my money back and I'll terminate my account with you.

I don't have time for unprofessional, uncaring people like you.