EDGAR'S PAID UP LETTER

Edgars is unable to assist me with a paid up full letter of my closed account since august 2016. Over the past two years i have been very frustrated and have had no success in obtaining a paid up letter. The account was paid in full, last payment was made in august 2016 and then closed !! Straight after this i requested a paid up letter and not just once buta few times. This was done in store (twice) and telephnonically more than 20 calls if not more but to no avail. This is so frustrating as i spent hours trying to resolve such a simple issue. The call centre being absolutely useless and the staff promising to email the letter but they NEVER do!!!! I made my last call today and Now i am here as a last resort. Please EDGARS you need to up your game. This is unacceptable.