BC
Beth C
1 reviews | Active since Jul 2009
13 May 2022, 11:54
Edgar's overpaid - conveniently ignores urgent requests for reimbur*****t
Edgar's has received a large payment made in error - and has yet to respond with practical steps for refunding this amount.
Despite two calls to the call centre, and three follow-up emails, with all necessary supporting documentation, the company has failed to acknowledge the overpayment and simply responds with an auto-reply email.
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Replies (6)BC
Beth C's updateReviewer Update
13 May 2022, 15:32Thank-you for your response. As instructed in my email communication today, I would like to correspond via email, and not telephonically. Kindly refer to the three emails sent via your "edg******* address. All supporting documentation has been provided, and there has been no feedback whatsoever from your company. Further note that the account has been overpaid by more than R7000 and it is completely unacceptable that this matter was not treated as an emergency, given that this is a significant error. I expect a response, via email, by close of business today, and a full reimbur*****t of the overpaid amount within three working days.
BC
Beth C's update13 May 2022, 15:32
Reviewer Update
Thank-you for your response. As instructed in my email communication today, I would like to correspond via email, and not telephonically. Kindly refer to the three emails sent via your "edg******* address. All supporting documentation has been provided, and there has been no feedback whatsoever from your company. Further note that the account has been overpaid by more than R7000 and it is completely unacceptable that this matter was not treated as an emergency, given that this is a significant error. I expect a response, via email, by close of business today, and a full reimbur*****t of the overpaid amount within three working days.
BC
Beth C's updateReviewer Update
16 May 2022, 09:23Several emails, two phone calls, a Hellopeter complaint and a "promises promises" response from Edgar's/RCS have failed to resolve a very simple problem: the repayment of an overpaid account.
What do you intend to do about this, Edgar's/RCS? Ignore complaints in the vain hope that an unhappy customer "goes away"? And that you get to keep money which isn't yours?
What do you intend to do about this, Edgar's/RCS? Ignore complaints in the vain hope that an unhappy customer "goes away"? And that you get to keep money which isn't yours?
BC
Beth C's update16 May 2022, 09:23
Reviewer Update
Several emails, two phone calls, a Hellopeter complaint and a "promises promises" response from Edgar's/RCS have failed to resolve a very simple problem: the repayment of an overpaid account.
What do you intend to do about this, Edgar's/RCS? Ignore complaints in the vain hope that an unhappy customer "goes away"? And that you get to keep money which isn't yours?
What do you intend to do about this, Edgar's/RCS? Ignore complaints in the vain hope that an unhappy customer "goes away"? And that you get to keep money which isn't yours?
Edgars's replyOfficial
16 May 2022, 10:35 Good day Beth.
Trust you well and safe.
I have done a follow up on your complaint with RCS and requested an urgent call back .
Thank you and take care.
Trust you well and safe.
I have done a follow up on your complaint with RCS and requested an urgent call back .
Thank you and take care.
Edgars's reply16 May 2022, 10:35
Official
Good day Beth.
Trust you well and safe.
I have done a follow up on your complaint with RCS and requested an urgent call back .
Thank you and take care.
Trust you well and safe.
I have done a follow up on your complaint with RCS and requested an urgent call back .
Thank you and take care.
BC
Beth C's updateReviewer Update
16 May 2022, 10:46Thank-you, I do appreciate you attending to this personally.
BC
Beth C's update16 May 2022, 10:46
Reviewer Update
Thank-you, I do appreciate you attending to this personally.
BC
Beth C's updateReviewer Update
25 May 2022, 10:03Credit where credit is due - RCS/Edgar's has a sterling staff member in the form of Ingrid, who personally attended to this administrative nightmare, and ensured that a refund has been processed.
Although the matter took two weeks to resolve, I'm confident that customer service still exists at RCS/Edgar's.
Please ensure that Ingrid receives my feedback, and I would like her excellent service to be recognised by her department.
Although the matter took two weeks to resolve, I'm confident that customer service still exists at RCS/Edgar's.
Please ensure that Ingrid receives my feedback, and I would like her excellent service to be recognised by her department.
BC
Beth C's update25 May 2022, 10:03
Reviewer Update
Credit where credit is due - RCS/Edgar's has a sterling staff member in the form of Ingrid, who personally attended to this administrative nightmare, and ensured that a refund has been processed.
Although the matter took two weeks to resolve, I'm confident that customer service still exists at RCS/Edgar's.
Please ensure that Ingrid receives my feedback, and I would like her excellent service to be recognised by her department.
Although the matter took two weeks to resolve, I'm confident that customer service still exists at RCS/Edgar's.
Please ensure that Ingrid receives my feedback, and I would like her excellent service to be recognised by her department.
Edgars's replyOfficial
06 Jun 2022, 08:42Good morning Beth.
Thank you for the positive feedback.
We will be sure to pass it on !!!
Have a great day further and stay safe.
Thank you for the positive feedback.
We will be sure to pass it on !!!
Have a great day further and stay safe.
Edgars's reply06 Jun 2022, 08:42
Official
Good morning Beth.
Thank you for the positive feedback.
We will be sure to pass it on !!!
Have a great day further and stay safe.
Thank you for the positive feedback.
We will be sure to pass it on !!!
Have a great day further and stay safe.