Edgars “Overdue” Account

So unfortunate I can not rate this company ZERO stars. I have been a loyal customer of Edgars for over 10 years. I have paid my account every month religiously. Since January 2021 I have not received a statement or any form of communication as to how much I should pay at the end of every month. In January the amount due was R0,00, however I still paid something into the account to avoid interest. February, March and now April I have paid every month without receiving a statement. Now I am being harassed and threatened by Edgars that I am owing them. My account is suddenly in arrears?? I need to pay up or else...Or else what, Edgars?! How is this MY FAULT? Your poor non-existing communication for the past 3 months has resulted in my account being in arrears. I was supposed to thumb suck an amount due. What’s even worse is, I received a THANK YOU R100 VOUCHER for being a loyal client in between all these “non payments “. LOL. I’m sorry to say Edgars, but this is shocking. I am actually disgusted. I’m now being forced to s**t out an overdue amount by month end or else... My last phone call received from Edgars (today) promised me a statement. I still have no statement...Will the threats stop? I doubt it...