Edgars Overcharging account, theft and ********

I never thought I would write about edgar's as being a *********/******* and ******** after being a loyal customer for the past 10 years. I am being charged for something that I did not purchase. On the 01-03-2020 I made a payment of R550 and my balance was at R175. Then in the month of March and April I purchased some airtime roughly to the value of R300. Last week I received my statement showing that I owed R251 on my account with a minimum payment of R85. While I was purchasing my airtime I was having some issues the account was saying that airtime voucher purchased but I did not actually get the airtime I tried doing so a few times and no luck.

Last week I received a message saying I was not charged for the airtime but on my statement it shows that money was charged.

This is what I am owing you at the moment roughly R700 But when I check my account balance am owing R1826. Am not ****ing mad to buy airtime worth R1126. Edgar's is a ****ing ******. What the **** am I paying a extra R1126 for. I will only pay for the airtime I used and not the system glitches. You need to contact your airtime provider and check how many vouchers I have used successfully. Sort this out immediately or I will request my network provider for a detailed recharge summary for the month of April.