Edgars ,Over paid account

To whom it may concern ,

I am writing this complaint to bring to your attention that I am not satisfied with your quality of service at Edgars.

I over paid my account 3 months ago with the amount of R600 .All paper work was sent to head office including my banking details .I was told that I will be reimbursed the following Monday yet still received nothing . I am really disappointed with the service ,as I've been struggling for 3 months to be reimbursed, I've been inconvenienced ,as I've been calling and ridding up and down with no success.

I expect quality service from Edgars .I would like to be fully compensated and expect an apology for the inconvenience .I look forward to your reply within a short time .

Regards , Glenville K Downes Contact number :**********