DW
Daphne W
1 reviews | Active since Apr 2018
10 Oct 2022, 15:50
Edgars outdoes itself
On 19 September I write a review in which I requested a detailed account starting on 1 January 2022, reflecting all purchases and payments. This has not been done, instead I've been handed over to attorneys and have just received an account reflecting exactly this. I really don't want to be talking to another person from Edgars, I want my request met, so that I can take this to my attorney.
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Replies (2)
Edgars's replyOfficial
11 Oct 2022, 11:22Good morning Daphne,
Trust you are well and keeping safe.
I acknowledge receipt of your complaint. Please accept my sincere apologies for the frustration you have endured, as a result of this incident.
I have escalated your query to the relevant department and assistance and final feedback will be given to you.
Thank you and take care.
Trust you are well and keeping safe.
I acknowledge receipt of your complaint. Please accept my sincere apologies for the frustration you have endured, as a result of this incident.
I have escalated your query to the relevant department and assistance and final feedback will be given to you.
Thank you and take care.
Best regards,
Edgars's reply11 Oct 2022, 11:22
Official
Good morning Daphne,
Trust you are well and keeping safe.
I acknowledge receipt of your complaint. Please accept my sincere apologies for the frustration you have endured, as a result of this incident.
I have escalated your query to the relevant department and assistance and final feedback will be given to you.
Thank you and take care.
Trust you are well and keeping safe.
I acknowledge receipt of your complaint. Please accept my sincere apologies for the frustration you have endured, as a result of this incident.
I have escalated your query to the relevant department and assistance and final feedback will be given to you.
Thank you and take care.
Best regards,
Edgars's replyOfficial
11 Oct 2022, 15:26Good day Daphne,
The accounts team have advised they have been trying to contact you. Please provide a suitable time to contact you.
A detailed recon was emailed to you by the team.
Thank you and take care.
The accounts team have advised they have been trying to contact you. Please provide a suitable time to contact you.
A detailed recon was emailed to you by the team.
Thank you and take care.
Best regards,
Edgars's reply11 Oct 2022, 15:26
Official
Good day Daphne,
The accounts team have advised they have been trying to contact you. Please provide a suitable time to contact you.
A detailed recon was emailed to you by the team.
Thank you and take care.
The accounts team have advised they have been trying to contact you. Please provide a suitable time to contact you.
A detailed recon was emailed to you by the team.
Thank you and take care.
Best regards,