PT
PETINA T
1 reviews | Active since Jan 2013
11 Dec 2018, 08:37
Edgars order still not received
I placed an online order to be delivered on 23 November. I am still waiting to hear back from Edgars. The tracking feature on their website does not work, so I called on the 3rd of December. They told me it was going to be delivered that day and I just have to wait for the call. Few days later I had to call again, as nobody called me. This time I was simply told I have to wait for the call. I am so fed up , I actually just want a refund now.
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Edgars's replyOfficial
11 Dec 2018, 10:30Dear Petina,
Kindly note we tried contacting you telephonically about few minutes ago but we could not reach you.
Firstly we would like to apologise for any frustrations occurred due to this incident.
The reason for our call was to establish the delivery time frame listed on your order confirmation notification.
Please be advised the number of days it takes to deliver click and collect orders depends on the area the customer resides in and can cause a different turn around time for delivery.
Customers receive an order confirmation with the exact delivery times.
We have referred your query to our click and collect team to confirm your current order status.
Your reference number is:
***/GO
Kind Regards:
The Edgars Team
***
Kindly note we tried contacting you telephonically about few minutes ago but we could not reach you.
Firstly we would like to apologise for any frustrations occurred due to this incident.
The reason for our call was to establish the delivery time frame listed on your order confirmation notification.
Please be advised the number of days it takes to deliver click and collect orders depends on the area the customer resides in and can cause a different turn around time for delivery.
Customers receive an order confirmation with the exact delivery times.
We have referred your query to our click and collect team to confirm your current order status.
Your reference number is:
***/GO
Kind Regards:
The Edgars Team
***
Edgars's reply11 Dec 2018, 10:30
Official
Dear Petina,
Kindly note we tried contacting you telephonically about few minutes ago but we could not reach you.
Firstly we would like to apologise for any frustrations occurred due to this incident.
The reason for our call was to establish the delivery time frame listed on your order confirmation notification.
Please be advised the number of days it takes to deliver click and collect orders depends on the area the customer resides in and can cause a different turn around time for delivery.
Customers receive an order confirmation with the exact delivery times.
We have referred your query to our click and collect team to confirm your current order status.
Your reference number is:
***/GO
Kind Regards:
The Edgars Team
***
Kindly note we tried contacting you telephonically about few minutes ago but we could not reach you.
Firstly we would like to apologise for any frustrations occurred due to this incident.
The reason for our call was to establish the delivery time frame listed on your order confirmation notification.
Please be advised the number of days it takes to deliver click and collect orders depends on the area the customer resides in and can cause a different turn around time for delivery.
Customers receive an order confirmation with the exact delivery times.
We have referred your query to our click and collect team to confirm your current order status.
Your reference number is:
***/GO
Kind Regards:
The Edgars Team
***