<p>On the 28th of May, I placed an order. I had to wait for over 2 weeks for a response. I even went to the store, just to enquire about the orders but with no avail. Not only were the store clerk useless but they werent friendly. I asked them to at least let me talk to the customer care centre and they did not even know the number to the call center. Fast forward 2 weeks later, I get a call telling me that the order has arrived on the second. For the past week I've asked one of your social media consultants to cancel my order. I had to wait an entire week inorder for the call center to contact me just to cancel the order and til this day, the order has not been cancel and the funds have not been reversed onto my account. THIS IS RIDICULOUS AS I HAVE BEEN FIGHTING FOR MY ORDER FOR THE PAST 2 WEEKS. I HAD TO MAKE ALTERNATIVE ARRANGEMENTS IN ORDER FOR ME TO GET THE STUFF THAT I HAVE ORDERED. THIS IS DISGUSTING AS I HAVE NEVER RECIEVED SUCH ATROCIOUS SERVICE FROM THE BRAND. ITS POINTLESS APPOLOGISING REPEATEDLY OF THERE IS NO CHANGE IN THE SERVICE DELIVERY </p>
We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter to the E-commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. We therefore need to be furnished with the order number. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter to the E-commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. We therefore need to be furnished with the order number. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Kindly ignore the previous reference no: ***/GO as the correct one is as follows ***/GO.
Best regards,
Kindly ignore the previous reference no: ***/GO as the correct one is as follows ***/GO.
Best regards,
Kindly ignore the previous reference no: ***/GO as the correct one is as follows ***/GO.
Best regards,
Kindly ignore the previous reference no: ***/GO as the correct one is as follows ***/GO.
Best regards,
We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter to the E-commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. We therefore need to be furnished with the order number. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
We sincerely apologize for the inconvenience caused. Kindly be advised that we have to escalate the matter to the E-commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. We therefore need to be furnished with the order number. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
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