Edgars or Rcs- who do I have the contract with!!!!!!!!!!!!!!!! ****ty service on both Ends

My account was handed over to MBD, I paid the outstanding amount and my account was taken back to Edgars collection. While my account was handed over to the attorney's I was informed that my Funeral and VIP club services were cancelled. I also went to Edgars Clearwater to cancel them (VAS). Received an email confirming cancellation. To my surprise my April statement was billed twice for the Funeral services, I then called to enquire and requested that the billing be rectified. I received an email confirming my request. Today I called to check how much I should pay month end, and I'm know told from I owe R700 and odd rands. I'm frustrated and would to cancel this account, I will settle the R292 that I'm in agreement with. I've been a customer to Edgars for more than 2 decades and their service is appalling to say the least. When you call Edgars you are referred to Rcs then Rcs tells you they no longer handle your account speak to Edgars Head office. Called the head office and was told to call the Insurance division. I've used all the avenues to try resolve this matter with no joy.