BM
Bianca M

1 reviews | Active since Jul 2014

19 Oct 2016, 14:23

Edgars only respond to Hello peter complaints!

<p>I want proof that you guys have provided me with written notice that my account is being closed. </p> <p>As per the terms on your contracts: 28.3.2 (below) it states that I must be notified atleast 10 business days before the facility will be close. So now I want proof from you that I was notified about this.</p> <p>If not I will take this further. I suggest you start responding in a professional and comprehensive manner with ALL the information I requested. Because you are making me run in circles.</p> <p>28 Cancellation of your card, suspension or cancellation of the credit facility<br />28.1 The card will always remain our property. <br />28.2 Without us losing any right to any claim which we may have against you, we will have the right to:<br />28.2.1 suspend the card at any time if you are in default under this agreement; and<br />28.2.2 demand the return of the card, cancel or repeal the card in the event that the credit facility is closed in terms of clause 28.3.<br />28.3 We may:<br />28.3.1 suspend the credit facility at any time if you are in default under this agreement; and<br />28.3.2 close the credit facility by giving you written notice to that effect at least 10 (ten) business days before the credit facility will be closed.<br />28.4 If the credit facility has been suspended or cancelled in terms of clause 28.3 or if you die:<br />28.4.1 the card may no longer be used for any purpose; and<br />28.4.2 we may notify any supplier or any person who we think should know of the cancellation without incurring any liability.<br />28.5 Notwithstanding the provisions of clause 28.3, this agreement will remain in effect until you have repaid all amounts charged to your card account.</p>

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Replies (1)
Edgars
Edgars's reply19 Oct 2016, 15:03
Official

As previously communicated to you , your account is permanently closed and under no circumstances can it be re-opened.

Should you wish to have an account with us you will need to apply for a new account.

Kind regards,
Edcon customer experience team,
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