Edgars Online - Zero Support or Feedback

Placed an online order on 11/02/2020. Was unable to track my parcel on their website so called customer service on 19/02/2020. I was informed by the agent that there was not yet a waybill number for order #*** and was given ***/GO.

Called AGAIN on 20/02/2020 from 08:00 - 14:00; NINE times to be exact. Spoke to Pumzile, Refiloe, Steve who alle claimed to have escalated my query.

I AM STILL WAITING FOR FEEDBACK FROM THE "MANAGER"

This is pathetic service. No support or feedback whatsoever. I need URGENT assistance, really. I can't fathom that this is how you treat your customers!!!!!!!