Edgars online - Waiting for refund for almost a month

<p>I placed an order on 4 July 2017 for 2 items on the Edgars online store. I was then notified the next day that one of the items to the value of R125 was out of stock to which I would receive a refund in the next 8-10 working days, my credit card number was taken. After 10 working days, on 18 July, I received no refund. On 19 July, Tshilidzi Rakhavha had emailed me asking for my credit card number to initiate the refund which means that nothing had happened since then. I have been trying to follow up with Tshilidzi Rakhavha regarding if the refund was finally initiated to which my emails are ignored. Today is 10 working days and again I have received nothing. </p> <p>Where is my refund? The neglience is not on my part but rather Edgars as you advertise for items that are no longer in stock, allow a customer to make the purchase but then cant refund. The delay and lack of feedback is ridiculous.</p>