Edgars Online - The number one in pathetic service

<p>To whoever is reading this, please avoid Edgars Online like the plague. They have the most pathetic customer service I have received from any online store, and there's not much better to say about its in-store service.</p> <p>I purchased a few items on the 29th November 2016 from Edgars online, with delivery promised within 2-5 working days. When the order arrived a few WEEKS later, I received only one of the items I had ordered - the item which I asked to be cancelled before it was delivered - with the other items being 'out of stock' indefinitely. After waiting a few weeks, I decided to cancel the order on the undelivered items that I wanted and return the unwanted item that they delivered and I waited patiently for my refund. And I waited and waited and waited - and am still waiting for my refund to this date.</p> <p>Why would you charge me for an item that you do not even have in stock? The only response that I receive when I call the online customer service is that the matter will be 'escalated' and they will get back to me. In the rare occasion that someone does attempt to get back to me, they phone once and if I'm unable to answer at that time, the matter is simply forgotten by Edgars. Its been almost 6 months since I placed the order and Edgars have basically pilfered my money. Just like Edgars charges interest on overdue accounts, I should charge Edgars interest for the money they have yet to return, in addition to the reimbur*****t for the time wasted making numerous phone calls to resolve the matter. I am frustrated and tired of having words thrown around like ' we apologise', ' the matter is being escalated' and 'please use this reference number' which will take you nowhere.</p> <p>I have had much better service from other online stores like Zando, Spree, Takealot, Loot, eBay..... and I could carry on listing many more stores which have better service than Edgars. At least I have learnt my lesson and would never purchase any items from their online store. Moral of the story - read Hello Peter reviews. If I did, I would have seen the number of poor reviews for Edgars and avoided them in the first place. If only I could negatively star you.</p>