Edgars Online - Still waiting for resolution since 25.1.17

Placed order on 25.1.17 ( ********** 090/GO) Delivery truck was hi-jacked, no fault of Edgars Online. Was contacted a week later and asked if I wanted a credit or the order to go ahead, I agreed to the latter. Everyday last week I called trying to find out what was happening as I had still not received my order. Lots of promises that my order would be delivered and that someone would come back to me with a date, no response. On Friday 9.2.18 at 14h20 I spoke to Caroline Rammusa who told me that none of the items that I ordered was in stock (very hard to believe as I had ordered 14 items from different departments). Caroline advised me that my account would be credited by latest today, 12.2.18. I received my statement today and surprise surprise I had still not been credited. Totally and utterly disappointed with my online shopping experience.