Edgars Online shopping = terrible

I placed an online order with Edgars on 7 May 2020, I still have not received my order or any communication about it. I have called the call centre, but keep getting no answer or get disconnected within 3 minutes. I have also emailed the contact centre which promises to respond to you within 48 hours in an automated response email. I have been waiting for a week now. I even went into as Edgars store (which defeats the purposes of shopping online) to ask them if they could help. The system apparently says "picking" and all they could do was also send an email (which I also haven't received a response from). It has been 18 days since I placed my order (which I also paid for 18 days ago!)... really poor service delivery and a complete lack of communication. I am very disappointed and won't be shopping at Edgars online again.