Edgars online shopping -pathetic service delivery

<p>on the 25 May 2017 I made an online purchase from edgars to be collected from the jet store in my area. According to the edgars, delivery of online items take between 2-5 working days. 3 weeks down line i had not recieved my purchase. I went to the store 3 times to enquire with no joy. Several enquiries were made to the customer service dept and it took almost 4 weeks for a response. On the 4th week i was told that my order was on its way to the store. So I made a 4th trip to the store to collect my purchase, only to find that 2 out of the 4 items ordered were missing, even though the receipt inside the packaging reflected all for items. By this point all they could tell me was that they would cancel the other two items on my card. Very disappointing service indeed from such a huge retail organisation. Why does edgars offer an online facility if they obviously cannot provide the service???</p>