JR
Jessamy R

1 reviews | Active since Jun 2018

08 Mar 2019, 18:12

Edgar's online shopping is a DISGRACE!!!! Waste of time

Edgar's online shopping is a joke. You checkout and half your cart items are now unavailable... take few min to delete each item that is now not available out your cart. You then process the order make payment, enter otp, then says page loading. You then get another otp.. says page loading. This goes on and on.. so basically you cant buy online at Edgar's Then you complain to Edgar's customer services, and they reply with a reference. Saying someone will contact you in 48 hours. After 2 weeks no one contacted me. I sent another email... didnt even get a response. Then after 3 weeks, nothing, I send another email following up on my complaint and they respond.. sorry to hear about your experience etc etc. That's it... no courtesy call, no voucher of goodwill. Sis!!!!

I will be closing my account and moving to Woolworths.

How can a huge company like Edgar's constantly have issues with there online shopping. You end up spending an hour ordering... then not getting 1 item due to late response... unavailable stock. It's a disgrace!!!

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Replies (1)
Edgars
Edgars's reply09 Mar 2019, 09:59
Official
 
Thank you for taking the time in addressing your online shopping concerns with us. We would like to apologize for all the inconveniences caused. 

Please be advice we have referred your query to our online department for assistance. 

Reference number: ***/GO 

Kind Regards, 

The Customer Experience Team