1 reviews | Active since Feb 2011
Edgars Online Shopping - Disgraceful
I have placed two online orders with Edgars beginning of May 2020. The first order I have no idea what the status is, as all my mails and calls go unanswered. The second order was notified as 'shipped' on 27/05/2020. The tracking number only shows 'out for delivery' with no further information. I have, to date, received no further feedback, or my parcel, and there is no way to trace any more information. The information available as well as the tracking is a disgrace as online shopping has grown so much! I ordered from other stores as well - same time - and even with warnings of delayed deliveries have already delivered!! Personally at this time I would prefer to cancel my order - but seeing multiple reviews I see refunds are almost impossible. I don't like complaining on public platforms - but this is honestly too difficult to manage any other way.
I was impressed to receive a phonecall almost immediately after my review on 02/06/2020, with the promise that it has been escalated. Also that they will follow up with me again before close of business yesterday.
Both orders according to the phonecall has been dispatched. To date -no further communication, no delivery. Hoping to get some good news today.
I was impressed to receive a phonecall almost immediately after my review on 02/06/2020, with the promise that it has been escalated. Also that they will follow up with me again before close of business yesterday.
Both orders according to the phonecall has been dispatched. To date -no further communication, no delivery. Hoping to get some good news today.