LP
Lorna P
1 reviews | Active since May 2019
30 May 2020, 06:11
EDGARS ONLINE - SHOCKING SERVICE
Ordered on line 9.05.2020, they deducted the money on 12.05.2020 , have phoned 4 times and to date still waiting for a call back to let me know where my parcel is, don't order from them, shocking service, it's no wonder they are not surviving, failing in customer service to people that are willing to pay for their goods and not make credit and not pay
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Replies (2)
Edgars's replyOfficial
30 May 2020, 15:34Good day Lorna
We hereby acknowledge the receipt of your complaint.
Kindly note that we are looking into the matter and feedback will be provided shortly.
Please accept our sincere apologies for the inconvenience and frustrations caused.
The reference number for your query is: ***/GO
Kind RegardsThe Customer Experience Team
We hereby acknowledge the receipt of your complaint.
Kindly note that we are looking into the matter and feedback will be provided shortly.
Please accept our sincere apologies for the inconvenience and frustrations caused.
The reference number for your query is: ***/GO
Kind RegardsThe Customer Experience Team
Edgars's reply30 May 2020, 15:34
Official
Good day Lorna
We hereby acknowledge the receipt of your complaint.
Kindly note that we are looking into the matter and feedback will be provided shortly.
Please accept our sincere apologies for the inconvenience and frustrations caused.
The reference number for your query is: ***/GO
Kind RegardsThe Customer Experience Team
We hereby acknowledge the receipt of your complaint.
Kindly note that we are looking into the matter and feedback will be provided shortly.
Please accept our sincere apologies for the inconvenience and frustrations caused.
The reference number for your query is: ***/GO
Kind RegardsThe Customer Experience Team
LP
Lorna P's updateReviewer Update
03 Jun 2020, 10:21And so the lies continue, I have not received a single response from Edgars, I phoned on Saturday to cancel, and was told that the email will be sent to the warehouse to cancel my call and I will receive my money in 7 days, I phoned in today spoke to Boitulelo who advised that no cancellation was done, my order is still in picking, and all that was requested was my tracking number, which I never even requested, so now Boitukelo has sent an email to the online department to cancel my order, let's pray that it happens, as I have no goods, money was taken from me on 12.05.2020 of over R1000, I am so angry and disappoinTed with all their deceit and lies
LP
Lorna P's update03 Jun 2020, 10:21
Reviewer Update
And so the lies continue, I have not received a single response from Edgars, I phoned on Saturday to cancel, and was told that the email will be sent to the warehouse to cancel my call and I will receive my money in 7 days, I phoned in today spoke to Boitulelo who advised that no cancellation was done, my order is still in picking, and all that was requested was my tracking number, which I never even requested, so now Boitukelo has sent an email to the online department to cancel my order, let's pray that it happens, as I have no goods, money was taken from me on 12.05.2020 of over R1000, I am so angry and disappoinTed with all their deceit and lies