KR
Kim R
1 reviews | Active since Jan 2020
31 Jan 2020, 14:01
Edgars online - shocking service
I placed an online order on 29/11/19. The items were intended for Christmas gifts. The order was eventually delivered on 30/12/19 when I was on holiday. I requested that the delivery be resheduled for 06/01/20 when I was back. Needless to say it never arrived and I have phoned and emailed numerous times and have had no success. Today I was told that the items are now out of stock.! This is after emphasing over and over that I do not want the order credited. I have had 2 months of frustration and time wasting - I will certainly never place an online order again - Edgars clearly do not have an efficient online service.
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Edgars's replyOfficial
31 Jan 2020, 16:51Dear Kim
Thank you once again for making contact with us regarding your online order .
Please accept our sincere apologies for the frustrations and inconvenience caused to you .
Kindly note that the items were out of stock and the refund has been processed which will appear on your next statement.
As a goodwill gesture and to honor the discount that you would have received we will send you an sms voucher for you to use in store .
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you once again for making contact with us regarding your online order .
Please accept our sincere apologies for the frustrations and inconvenience caused to you .
Kindly note that the items were out of stock and the refund has been processed which will appear on your next statement.
As a goodwill gesture and to honor the discount that you would have received we will send you an sms voucher for you to use in store .
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,
Edgars's reply31 Jan 2020, 16:51
Official
Dear Kim
Thank you once again for making contact with us regarding your online order .
Please accept our sincere apologies for the frustrations and inconvenience caused to you .
Kindly note that the items were out of stock and the refund has been processed which will appear on your next statement.
As a goodwill gesture and to honor the discount that you would have received we will send you an sms voucher for you to use in store .
***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you once again for making contact with us regarding your online order .
Please accept our sincere apologies for the frustrations and inconvenience caused to you .
Kindly note that the items were out of stock and the refund has been processed which will appear on your next statement.
As a goodwill gesture and to honor the discount that you would have received we will send you an sms voucher for you to use in store .
***/GO
Kind regards
Edgars Customer Experience Team
***
Best regards,