Edgars Online service - No-one knows anything

<p>I made a n online order on the 1st December 2016, which by the way was supposed to be delivered within 2- 5 working days. It is now the 14th December 2016 and i am still wating. What is shocking is the fact that when i call no-one can tell me where the hold up is and everytime the call gets escalated but nothing is being done about that. This was my 1st order from them and i am totally disgusted with the lack of service. I had to now cancel my order and i have to on top of the days i have been waiting already, wait for 5 - 10 working days to get my refund. </p>