Edgar's online service is horrible

I'm absolutely fed up with Edgar's. I placed two orders online. The first on the 9th of May and I have not received an order number or confirmation but the money was deducted from my account. The second order I placed on the 13th of May and I received it on the 3rd of June but when I opened the box somebody else's stuff was inside. I have been trying several times a day to get hold of Edgar's via the customer call centre and email but no response. This is the worst online experience I've ever had.