EDGARS ONLINE SERVICE DEPARTMENT FRUSTRATING

I am very upset and unhappy with Edgars and their online service. I purchased an item online which they billed on my store card. They then cancelled the order saying they dont have the item amongst their stock. I then went to one of their chain stores and found the item available but I couldnt purchase because the funds on my store card was not enough.

I have been calling their customer service toll free number and they keep telling me that the matter has been escalated to their online department but till to date no refund has been made. This is seriously frustrating because I am in desperate need of the item and at the store they said it runs out quickly.

I am just very unhappy with the service I have been getting and its unfair to wait for I dont know who to just pay my funds back.