Edgars online service 3weeks no hope nor light at the end

Soooo bad news for all of us complaining. We won't get better service after the 2-3 weeks we have been complaining about the bull**** customer support and feedback and system that Edgars gave us. This week I followed up for the 10th time with a guy telling me that my order is still in the picking status meaning it is still in the warehouse or the request is in the warehouse. Yesterday I followed up again as it has become a daily scheduled and habit thing I had to do. So the answer yesterday was that I'm one of the lucky ones which got an order that is stuck on picking and never went through for packing. So yes this is the answer I received after 2 weeks with all the complaints most of us left on HelloPeter/Edcon CC and facebook. Still waiting on all my 24-48hour ticket responses. Hopefully getting through to a CEO/CFO or someone who can make a difference.

No one calls back, No one knows whats going on. Sitting on the phone for up to 15min waiting on a manager to be busy with someone else.

Unfortunately, I had to say a few stuff that I don't like to the call center but it seems that the management in Edgars doesn't help them either.

So to all reading this, Good Luck with them Hope you are luckier than most of us. But don't put your trust and hopes on them.