Edgar's Online Purchase is a disaster!!!

I purchased some goods on the 2nd of December 2019 from Edgar's online, they debited immediately on my account after my purchase. On their website they r promising to deliver within 5 working days , the goods were for my planned Vaccation. They failed to deliver, I called them on the 8th of December 2019 and they promised to deliver on the 12 of December 2019 since I was going on my vacation on the 13 of Dember 2019 they never delivered. Then I followed up on my order when I came back and decided to cancel the order on the 19 December 2019 they said I will get my refund within 7 working days. On the 30 December, I went to the Glen Edgar's for assistance they called the online team and now they said I will first have to receive the goods before I can get my refund. I am so disappointed coz now 30 working days have passed still no refund or goods delivered.