1 reviews | Active since Jun 2011
EDGARS ONLINE PURCHASE **********
1. In early May 2018 I purchased two items of clothing on the Edgars website.
2. The reference numbers are ********** ** and ********** **. I requested that the two items be posted to the Jet Store in Harrismith in the Free State. 3. I am yet to receive the goods that I have purchased. 4. I have tried to follow up on the purchases via the website, but the website is useless as it only states that the goods are dispatched and does not show where they are. 5. I then called the the Edgars contact center more than 5 times in an attempt to trace the whereabouts of my goods as I have not received them. The only thing that the ladies on the phone did was give me a reference number ( ********** 03**/GO) and promise me that someone from the online division would follow up on the query and give me a call.
6. I am yet to receive a call or an explanation from Edgars regarding the whereabouts of my merchandise and the cause of the delay in delivery.
7. Can edgars either pay me pack or deliver my goods!!!
Thank you once again for bringing this matter to our attention .We can understand the disappointment that this has caused to you. Our online team are tracking the order and advised that it should be in our store by the end of this week.Kindly note that our store will be in direct contact with you once the order is received .***/go
Kind regards
The Edgar's Customer Experience Team
Thank you once again for bringing this matter to our attention .We can understand the disappointment that this has caused to you. Our online team are tracking the order and advised that it should be in our store by the end of this week.Kindly note that our store will be in direct contact with you once the order is received .***/go
Kind regards
The Edgar's Customer Experience Team
