edgars online purchase 2 weeks no delivery as yet

Item: Edgars
Rating: 1
Author: Clint O

i made online purchase via edgars online store and its going on 2 weeks with no delivery as yet. i was told by customer service they will follow up by 7 september ( 2 weeks since purchase ) . this is not acceptable customer service. how is it that a customer must wait 2 weeks for a deliveey if purchased via edgars online ??? a huge huge inconvinience

Helpful (0)

Replies (2)

Clint O's updateReviewer Update

03 Sept 2018, 13:20

i would like this matter escalated to edcon ceo Grant Pattison as its not acceptable to wait 2 weeks for a order purchased online anywhere in SA. and i am still waiting for feedback from edgars

Clint O's update03 Sept 2018, 13:20

Reviewer Update

i would like this matter escalated to edcon ceo Grant Pattison as its not acceptable to wait 2 weeks for a order purchased online anywhere in SA. and i am still waiting for feedback from edgars

Edgars's replyOfficial

04 Sept 2018, 12:33

Thank you for making contact with us once again. Please accept our sincere apologies for the frustrations and inconvenience caused to you. We have been advised that the order was delivered to the store already . Thank you for your patience in this regard .

***/GO

Kind regards

The Edgar's Customer Experience Team

Edgars's reply04 Sept 2018, 12:33

Official

***/GO

Kind regards

The Edgar's Customer Experience Team