Edgars Online - Poor Service

I purchased 3 tops on Edgars online. I received the order number and details of the purchase but no tax invoice. The order had arrived in a few days. There was still no invoice via email or in the packaging. The return policy does state the the return can be facilitated as with online purchases it is difficult to guess the size. It also states that the return can be done in cash or exchange. I went on the 11 Jan to do the return at the Chatsworth store. I enquired how to do the return without the tax invoice. They had informed me to call customer service to obtain the invoice then i must come back to do the return. After protesting that this type of return is ridiculous, the store assisted by calling customer service and the invoice was emailed to the store. The very rude supervisor Marshay Khan, said that my return must be done on my cheque card first, if it does not work then only will a cash return be given. I asked her what is the Return Policy for online purchases, she rep**** that i must go view it myself, i personally feel that she didnt know the policy as well and was being cheeky. I do not like swiping my card uneccessarily when my purchase as per the policy could have been done cash. I do know if you purchase with a credit card then the money is loaded onto the card. Now i must go and look if or when my refund was processed. Edgars online is useless. You do not get a tax invoice. You must then call customer service for a tax invoice of which is sent to the store where the return will be processed. Then you go to the store where the people do not know where to look for the invoice. The returns are not done in cash. I have a private client card that do not state it is a cheque card. Marshay Khan that annoying rude woman refused to believe it was a cheque card. This untidy, useless, rude woman should be removed from that store. She should give the young generation a break to be in that position.