NE
Nicola E
1 reviews | Active since May 2020
28 May 2020, 11:44
Edgars online orders - DON'T DO IT!
I would have given a lower rating if that was possible. I placed a large order on 5th May on account. Since then I have received absolutely no communication as to when I can expect this order. I've sent 3 messages via email, using her website contact and on Facebook. I've queried on Instagram posts. Nothing. Not one response. I've been on hold on your customer contact centre for 20 minutes, then 17 minutes when I was cut off and now I'm on hold for a third time. You have however been sure to send my account and a reminder to pay my account sms for goods I have not yet received. Am I expected to pay when I have no assurance when or even if I will receive these goods?
Helpful (0)
Replies (2)0
Replies (2)
Edgars's replyOfficial
29 May 2020, 09:18Dear Nicola,
Please accept our sincere apologies for the lapse in service experienced with your order.
Kindly note your order has been collected from our warehouse by the courier company. Please expect delivery soonest.
NB: You will be contacted prior to delivery.
Here below is a reference number generated for this query:
***/GO
Kind Regards
The Edgars Team
Please accept our sincere apologies for the lapse in service experienced with your order.
Kindly note your order has been collected from our warehouse by the courier company. Please expect delivery soonest.
NB: You will be contacted prior to delivery.
Here below is a reference number generated for this query:
***/GO
Kind Regards
The Edgars Team
Best regards,
Edgars's reply29 May 2020, 09:18
Official
Dear Nicola,
Please accept our sincere apologies for the lapse in service experienced with your order.
Kindly note your order has been collected from our warehouse by the courier company. Please expect delivery soonest.
NB: You will be contacted prior to delivery.
Here below is a reference number generated for this query:
***/GO
Kind Regards
The Edgars Team
Please accept our sincere apologies for the lapse in service experienced with your order.
Kindly note your order has been collected from our warehouse by the courier company. Please expect delivery soonest.
NB: You will be contacted prior to delivery.
Here below is a reference number generated for this query:
***/GO
Kind Regards
The Edgars Team
Best regards,
NE
Nicola E's updateReviewer Update
04 Jun 2020, 08:02Almost a week later and I still don't have my stuff. It's been picked up from the warehouse? So what now the driver is just driving aimlessly around Johannesburg hoping to bump into me?
NE
Nicola E's update04 Jun 2020, 08:02
Reviewer Update
Almost a week later and I still don't have my stuff. It's been picked up from the warehouse? So what now the driver is just driving aimlessly around Johannesburg hoping to bump into me?