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Tony S

1 reviews | Active since Sept 2017

03 Jun 2020, 13:03

Edgars Online Orders

Edgars Online Orders We did an online order for my wife on 25 April and the funds were deducted from her account. We started getting worried and started calling around after 2 weeks. We got hold of someone and were advised that it can take up to 3 weeks to deliver vis courier due to lockdown. My wife received a voucher from Edgard to apologise, nice, BUT we are now going on 6 weeks and still no delivery. My wife had to spend additional funds to buy products out of pocket. Funny thing is that they blame the courier companies while we have ordered goods from Dischem, Foschini, Wellness warehouse and other suppliers which were delivered in a matter of days. Why is Edgars struggling with couriers or is there another underlying problem not disclosed????

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Replies (4)
Edgars
Edgars's reply03 Jun 2020, 15:52
Official
Dear Tony, 

Please accept our sincere apologies for any frustrations and inconvenience caused by delaying your parcel.

Kindly note as per our records your order is already on transit with the scheduled courier company.

Prior to delivery you will be contacted.

Here below is a reference number generated for this query:
***/GO

Kind Regards
The Edgars Team.

Best regards,

TS
Tony S's update03 Jun 2020, 16:41
Reviewer Update
Thank you for your response! we eagerly await delivery.
TS
Tony S's update22 Jun 2020, 08:28
Reviewer Update
We received delivery after around 6 weeks and one of the items were not included with reason that it is out of stock. The note promised a refund to the account in excess of R900. To date no refund to the account is evident. Can someone please advise?
TS
Tony S's update22 Jun 2020, 13:13
Reviewer Update
 We received delivery after around 6 weeks and one of the items were not included with reason that it is out of stock. The note promised a refund to the account in excess of R900. To date no refund to the account is evident. Can someone please advise?