JD
Justin D
1 reviews | Active since Oct 2012
31 Jan 2020, 10:18
Edgars online ordering system is terrible
Edgars online ordering system is terrible. This is the second order I have placed and the service is exactly the same. Placed an order online for instore collection, its the 7th day today and your still says transaction processing. Your systems need to be updated to indicate the stage of the transaction. I am supposed to collect it at Edgars Zewenwacht, my order number is ***
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Replies (2)
Edgars's replyOfficial
31 Jan 2020, 11:15Dear Justin
hank you for masking contact with us regarding your online delivery .
We apologise for the frustrations and inconvenience caused to you.
We will follow up with our online team as well as the store and feedback will be provided to you .
Kind regards
Edgar's Customer Experience Team
***
hank you for masking contact with us regarding your online delivery .
We apologise for the frustrations and inconvenience caused to you.
We will follow up with our online team as well as the store and feedback will be provided to you .
Kind regards
Edgar's Customer Experience Team
***
Best regards,
Edgars's reply31 Jan 2020, 11:15
Official
Dear Justin
hank you for masking contact with us regarding your online delivery .
We apologise for the frustrations and inconvenience caused to you.
We will follow up with our online team as well as the store and feedback will be provided to you .
Kind regards
Edgar's Customer Experience Team
***
hank you for masking contact with us regarding your online delivery .
We apologise for the frustrations and inconvenience caused to you.
We will follow up with our online team as well as the store and feedback will be provided to you .
Kind regards
Edgar's Customer Experience Team
***
Best regards,
Edgars's replyOfficial
31 Jan 2020, 12:32Hi Justin
We have tried calling you to no success.
Please be advised that your parcel is with the Zevenwacht Mall branch .
Kind regards
Edgar's Customer Experience Team
We have tried calling you to no success.
Please be advised that your parcel is with the Zevenwacht Mall branch .
Kind regards
Edgar's Customer Experience Team
Best regards,
Edgars's reply31 Jan 2020, 12:32
Official
Hi Justin
We have tried calling you to no success.
Please be advised that your parcel is with the Zevenwacht Mall branch .
Kind regards
Edgar's Customer Experience Team
We have tried calling you to no success.
Please be advised that your parcel is with the Zevenwacht Mall branch .
Kind regards
Edgar's Customer Experience Team
Best regards,