Edgars online order service is dissapointing

I placed an online order on the 16th December 2019 using credit card. Order was confirmed then no further communication until I sent an email almost two weeks later enquiring about my order. Received an email afterwards with tracking number for courier. A week later no progress, went on Twitter, got a response from Edgars Help promising feedback, then received an email stating my order will be delivered on 01st January before 17:00, I'm still waiting for delivery. Each day I went on Twitter asking about progress, they'd promise to provide feedback, still nothing. Today is the 05th January, they don't even bother to respond to my Tweet. It is quite shocking and disturbing that a giant retail like Edgars treats customers the way they do. I'm disappointed. I'm feeling hopeless, seeing so many reviews regarding Edgars terrible online order service makes me cringe. My money is gone, I'll probably never get my order. The order was supposed to be a Christmas gift, Christmas ruined but Edgars couldn't be bothered. I'm really disappointed and lost all hope whatsoever